Tosoh Bioscience products are manufactured in a number of highly specialised locations in Japan, prior to their shipment to Europe.
Over the past few years, our country-based Customer Service operations have undergone an indepth optimisation process. This has led to the consolidation of our Order Entry, Warehousing and Logistics into a single European Distribution Platform (EDP) located in Tessenderlo, Belgium.
Due to increased demand, this centre was recently expanded from 6,000 square feet to 18,000 square feet. Over and above cool and non-cool reagent storage facilities, it includes a dedicated Analyser Service Centre and is equipped with the latest lean-lift technology for the management of parts and accessories.
This EDP continues to benefit our Customers by allowing smooth and efficient treatment of orders, ensuring that Tosoh meets and exceeds delivery expectations. This is yet another example on how Tosoh Bioscience plans to improve operations and deliver best-in-class service to our Customers.
The compliance aspects of the regulatory environment in which we operate, together with our commitment to provide our Customers with the highest quality products possible has lead Tosoh Bioscience to review our shipping practices. This has ensured complete control of the cool shipment chain, all the way from our manufacturing operations in Japan to our Customers' sites.
On the 1st may 2013, our new business management software went live.
This new tool is vital in our organization, and allows us to provide best in class services to both our internal and external customers.