In order to reinforce our Field Service Engineer team in the UK, we are currently looking for a
Field Service Engineer
South-East UK (m/f/d)
The Field Service Engineer provides technical support to customers, including installation, troubleshooting, problem resolution and maintenance.
Your Responsibilities:
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Providing support including but not limited to; installation, upgrades, demonstrations,evaluations, basic operator training, troubleshooting, hotline support, problem solving andmaintenance of products and services by documenting; following-up and trace callsaccording with Tosoh quality system procedures.
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Deliver remote (e.g., telephone, online) technical troubleshooting and support services toensure that all products and services function properly.
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Ensure the latest modifications and mandatory updates are carried out.
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Ensure all preventive maintenances are performed in a timely manner and efficient way.
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Compare test results with specifications and standards; record test results and data.
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Partner cross-functionally and internally while maintaining positive relationships and ensureissues are resolved efficiently.
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Report activity using support tools software.
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Proactively improve expertise through continuous learning.
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Provide first level application support.
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Manage and maintain correct accounting and usage of own spare parts – car stock.
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Ensure compliance with the Code of Ethics, the Quality Management System, the CompanyPolicies and the Corporate Procedures.
Your Profile:
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Bachelor in Technology, Engineering or Electronics.
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3+ years of relevant field service engineering experience in Clinical Diagnostics
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Fluent in English
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Position is located in the South-East region, ideally South-West of London
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Willingness to travel < 60%
Personal Skills:
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Strong analytical & problem solving skills
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Customer – and service -oriented attitude
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Excellent planning and organization skills
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MS Office
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SAP
Our Offer:
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A challenging position in a great small team with a can-do mentality.
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The opportunity to bring your own ideas and skills to achieve the team goals.
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The ability to work autonomously in a flexible and innovative environment, directly contributing to customer satisfaction and ultimately, business success.
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An attractive salary package, including extra-legal benefits and learning opportunities.
Feeling up for the challenge? Please send your cv and motivation letter to [email protected] mentioning UK_FieldServiceEngineer_2024 in the subject.