In order to reinforce our Field Engineering team in France we are currently looking for a
Field Service Engineer
South-West France (m/f/d)
The Field Service Engineer provides technical support to customers, including installation, troubleshooting, problem resolution and maintenance.
Your responsibilities:
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Provide support including but not limited to; installation, upgrades, demonstrations, evaluations, basic operator training, troubleshooting, hotline support, problem solving and maintenance of products and services by documenting; following-up and trace calls according with Tosoh quality system procedures.
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Deliver remote (e.g., telephone, online) technical troubleshooting and support services to ensure that all products and services function properly.
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Ensure the latest modifications and mandatory updates are carried out.
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Ensure all preventive maintenances are performed in a timely manner and efficient way.
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Compare test results with specifications and standards; record test results and data.
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Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently.
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Report activity using support tools software.
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Proactively improve expertise through continuous learning.
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Provide first level application support.
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Manage and maintain correct accounting and usage of own spare parts – car stock.
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Ensure compliance with the Code of Ethics, the Quality Management System, the Company Policies and the Corporate Procedures.
Your Profile:
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Technical engineering degree or equivalent by experience
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3+ years of relevant field service engineering experience in Clinical Diagnostics
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Good written communication skills (French & English)
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A strong interest in IT and networks is a plus
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Position is located in the South West of France
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Willingness to travel up to 60%
Personal Skills:
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Bachelor Degree in Technology, Engineering or Electronics
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Experience in an IVD environment is an asset
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Strong analytical & problem solving skills
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Fluent English (spoken) is a plus
Our offer:
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A challenging position in a great and international team with an effective and energetic work atmosphere.
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The opportunity to bring your own ideas and skills to achieve the team goals.
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An important role in supporting the company strategy, serving a future-proof and growing market.
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The ability to work autonomously in a flexible and innovative environment, directly contributing to customer satisfaction and ultimately, business success.
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An attractive salary package, including extra-legal benefits
If you are passionate about driving excellence in customer’s expectations and thrive in a dynamic cross-functional environment, send your application to [email protected] mentioning France_FieldServiceEngineer_2024 in the subject.