In order to reinforce our ICT team, we are currently looking for an
End - User Support Analyst - EMEA
(m/f/d)
The End- User Support Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or through phone to the end user. He/she needs to be able to provide support and expertise around Level Infrastructure and Application Support and work with an End- User to resolve IT issues.
Your responsibilities
- Manage and monitor all installed systems
- Install, configure, test and maintain operating systems, application software and system management on user devices.
- Responsible for lifecycle management of all PC’s, laptops, mobile devices (iOS) and tablets for the enterprise.
- Provide first level support for printing issues, connectivity issues, remote access questions and Office 365 questions
- Handling IT Ticket system by logging all incoming support calls from users and attempt to provide resolution to basic user issues and general "How do I" questions
- Execute User enrollment
- Follow up and execute planned patches
- Ensure training of employees on the ICT tools
- Maintain mobile device subscriptions
- Participate in different ongoing ICT projects when required
- Basic support of VoIP systems.
- Maintain procedures and documentation.
- Ensure compliance with the Code of Conduct, the quality management system, the company policies and the corporate procedures
Your Profile:
- Bachelor in Information Systems
- 1+ year of relevant experience
- International and multicultural exposure
- Sap Knowledge (a plus)
- Experience with Windows 10, Office 365 Suite, and PC imaging applications is necessary.
- Experience with Office 365 Administration and software
- Experience in a manufacturing, sales and distribution environment with significant number of remote users is also desirable.
- Occasional work during non-standard work hours is mandatory
- <20% of travelling required
Personal Skills:
- Strong analytical & problem solving skills
- Pro-active and structured approach
- Strong communication skills
- Fluent English
- Basic/Good level of French (a plus)
- Basic/Good level of German (a plus)
Our offer:
- A challenging position in a small but great team with an effective and energetic work atmosphere.
- The ability to work autonomously in a flexible, international and innovative environment
- An attractive salary package, including extra-legal benefits, and learning & development opportunties
Feeling up for the challenge?
Send your application to [email protected] mentioning SupportAnalyst_2024 in the subject.