We are currently looking for a
Customer Service Specialist
(m/f/d)
The Customer Service Specialist is responsible for acting as a liaison between customers and Tosoh. He/she deals with order entry, complaint handling, errors, account questions, billing, cancellations and other queries. He/she ensures a high quality of service and quality standards towards customers, the salesforce and the Field Service team and contributes with a continuous improvement mindset to achieve the daily, monthly and yearly targets. This role reports into the Customer Service Supervisor.
Your responsibilities
- The order to cash process, from order entry to final invoice.
- Provides timely responses to customer inquiries by telephone and/or e-mail with service and quality standards.
- Troubleshoots and resolves customer complaints by communicating effectively and quickly.
- Ensures that the predetermined KPI’s are achieved.
- Interfaces daily with our internal and external customers.
- Documents Customer Service procedures and maintains them according to corporate policies.
- Supports the Customer Service Supervisor in the various projects.
- Continuously strives to improve service delivery quality and customer satisfaction.
- Ensures compliance with the Code of Conduct, the Quality Management System, the Company Policies and the Corporate Procedures.
Your Profile:
- Bachelor degree
- Minimum of 3 years of experience in an international Customer Service environment
- Fueled by customer happiness and problem solving
- Knowledge of SAP/FreshDesk is a plus.
Personal Skills:
- Empathic attitude and communication style
- Strong planning and organization skills
- Fluent in Italian. Good knowledge of English. Any other language would be a plus.
Our offer:
- A challenging position in a great and international team.
- The opportunity to bring your own ideas and skills to achieve the team goals.
- The ability to work autonomously in a flexible and innovative environment, directly contributing to customer satisfaction and ultimately, business success.
- An attractive salary package, including extra-legal benefits
Feeling up for the challenge? Send your application to [email protected] mentioning CSS_2023 in the subject.