In order to reinforce our Italian team, we are currently looking for a
Junior Product Specialist with a passion for IVD and a drive for success
(m/f/d – region: Italy)
The Junior Product Specialist has an active participation with the regional team and amongst cross-team to drive and grow business leading the customer accounts and ensuring customer’s needs and expectations are met by the Company.
He/She provides technical knowledge, advice and support to sales representatives, distributors/resellers and customers during the sales process to resolve requests regarding product / service technical issues and to maximise the benefits derived from the organisation's products and / or services
This position reports into the Country Sales Manager Italy & South-Europe.
The Junior Product Specialist is expected to:
- Develop, implement and provide training to Internal & External customers.
- Assist the Sales team with pre and post sales technical activities such as on-site product presentations and demonstrations, and participate at exhibitions as requested.
- Understand the unique medical technology, application and maintenance of Tosoh products.
- Provide technical and scientific support for the installation, implementation and maintenance of the clinical system range at customer sites and assisting in evaluation and validation of assays.
- Handle complaints, analyse and define corrective actions to technical product / service issues.
- Provide remote (eg. phone, online) support to both Internal & Exernal customers.
- Work with customers to identify their technical specifications and determine what documentation is required to incorporate the products into customer applications.
- Develop application notes that clearly describe how the products should be used in the customers' target application.
- Develop and sustain effective cross-team communication and working relationships with colleagues.
- Manage the administrative part of marketing group activities in compliance with standard deadlines.
- Provide support with the technical specifications of the tenders.
- Provide technical/scientific support during product evaluations & automation projects.
- Ensure compliance with the Code of Ethics, the Quality Management System, the Company Policies and the Corporate Procedures.
Requirements:
- You have a bachelor or master degree in Science or Biology
- Knowledge and understanding of medical terminology, immunology, immunoassay, HPLC and molecular testing techniques
- You have excellent knowledge of Italian (mother tongue level)
- You have strong digital skills
- You have good knowledge of English
- Excellent communication, presentation and negotiation skills
- 50% of travelling
- You are a team player and customer-oriented
Our offer
- A challenging role in a flexible environment, an attractive salary package, learning & development opportunities
- Be part of a great team and a company that strives to reach the highest employee and customer happiness factor
- Work autonomously and directly contribute to customer satisfaction, and ultimately, business success
Feeling up for the challenge? Send your motivation letter and CV to [email protected] » mentioning Diagnostics_JuniorProductSpecialistItaly_2022 in the subject.